In our last Value for Money statement we said that we wanted to move to at least medium cost with good service quality for 2014/15. We believe we have exceeded that goal and are delivering our plans with a fair cost and excellent quality. This is through a range of activities such as introducing new ways of working, developing external partnerships, increasing external funding and investing to save.
In our last Value for Money statement, we said that we were medium cost and fair quality on our regeneration and development. In 2014/15 we believe that whilst the costs have remained broadly the same, the quality is now good. All of our homes now meet the Decent Homes Standard and the quality of our new-build homes is of the highest standard.
When we transferred our homes from Plymouth City Council only 41% of them met the required Decent Homes Standard. Through investment of £376million, all of our homes have a high-quality kitchen, bathroom, central heating system, double-glazed windows, and PVCu front and back doors. Because of this high level of investment, our homes well exceed the minimum standard and have been improved to the “Plymouth Community Homes Standard”.
In our last Value for Money statement, we said that we were medium cost and good quality. In 2014/15 we reduced the cost of delivering this objective whilst retaining good quality delivery.
We’re working hard to ensure that residents can enjoy the areas surrounding their homes. In this video, you can see a fantastic roof garden that we have built on top of Morley Court, which is a high-rise block of flats in the city centre.
In our last Value for Money statement, we said that we were fair cost and fair quality. This is the same for 2014/15 although we have made good progress with our plans to make it easier for customers to talk to us.
We have a range of ways that our customers can make contact with us – whether customers come into our headquarters building in Plumer House, our city centre shop, call us on the telephone. This video shows just how many ways residents can talk to us.
In our last Value for Money statement, we said that we were high cost and good quality. For 2014/15, the score remained the same due to our continued intensive support for residents through the changes to welfare benefits.
Welfare reform continues to have an impact on our residents with the “bedroom tax” introduced in 2014 and the roll out of Universal Credit expected in 2015. In this video you can hear about how we have supported two of our residents back into employment and the impact that this has had on their lives.
In our last Value for Money statement, we said that we were medium cost with good quality. We have maintained this through using our buying power as a major business in Plymouth, spending over half of our money on goods, services and works within the PL postcode area.
We invest in and support Plymouth wherever we can. We do this through employment, apprenticeships, buying goods and services locally and supporting residents into work through our Learn for Free training programme. This video will tell you more about how we support Plymouth as part of our business activities.
We believe that the quality of our governance and financial management are excellent here at PCH, with a fair cost. We have a Board and Executive Team with the correct mix of skills to run a complex housing association. We have access to loans at very low interest rates, and our staff are well skilled at bringing service delivery on-budget year on year.
Managing over 14,000 homes, 175 shops and other assets is no mean feat. Every year, we have to consider how much money our homes and office buildings are worth, set the rent on the homes and the commercial units we let and decide how we will maintain our assets to ensure they bring in the money we need to deliver excellent services for residents.
In this video you can hear Nick Jackson, our Director of Business Services and Development tell you more about how we manage our money.
Delivery of our business outside of providing social housing comes at a fair cost with good quality. We have a highly successful portfolio of commercial shop lettings across Plymouth, a manufacturing company and almost 2000 sets of solar panels on some of our homes which provide an income to PCH.
Our manufacturing company offers high quality joinery, metalwork and PVCu products as well as a signwriting service to external customers, and to PCH. In this video you can see the range of products offered and what we do with the money that comes in from our clients.
In 2014/15, work on these initiatives came at a fair cost with good quality. We have experienced a reduction of quality over the past year due to increased sickness levels amongst staff. Our managers are working with staff to improve sickness rates for 2015/16 when we expect to move back towards excellent quality.
Part of our programme to support the wellbeing of residents is by promoting the use of computers to enable access to video calling, online shopping and banking and many other web-based facilities. In this video, you will hear the story of Mary and Jean and how things have changed for them since.